INFINAIR CORPORATION Honored for Its “Five-Star Service”


On May 22, 2018, after several rounds of evaluation, INFINAIR CORPORATION won the "After-sales Service Certification", and the comprehensive rating reached the "five-star". The service scope includes INFINAIR centrifugal fan, axial fan, rooftop fan, electrical self-control cabinet distribution, technical support, maintenance services, complaint handling and corresponding systems.

INFINAIR's after-sales team uses the "Eagle Service" as a logo to provide customers with one-stop service and a nationwide service network is available. The average age of the team is 34 years old, and they have experience of more than six years. The senior engineers have more than ten years of onsite service experience. More than 50% of the personnel have undergraduate or college-level degree, and generally hold special operating certificates such as "Electrical Engineer Certificate ", "Electrician Certificate", and "Non-Destructive flaw detection Certificate". They all have excellent professional skills.

The team is equipped with professional equipment, including vibration tester, noise instrument, anemometer, alignment instrument, thermometer, voltage resistance tester, frequency tester, speed tester, pressure transmitter, turbine flow transmitter, electromagnetic flow transmitters, air pressure testers and other professional equipment for identification and troubleshooting of faults. The safe working equipment (labor shoes, goggles, helmets, safety belts, etc.) used by Eagle Service engineers ensures that the occupational health and safety system is implemented.

In addition to professional technical knowledge, many years of on-site maintenance experience is a valuable asset for Eagle Service engineers. Through repeated experience, their ability to judge and solve problems is very strong. On the customer satisfaction survey form, the “label” given by the customer to the Eagle Service Engineers is: “Strong spirit of teamwork”, “hard-working and conscientious”, "good service awareness", "young and passionate" and “always striving for the best”.

Adhering to the business philosophy of INFINAIR's “Customer's Extraordinary Experience”, the “Eagle Service” team's common goal is “quick response, fast resolution, delivery commitment, and customer satisfaction”